Returns and Refunds Policy

If you are not satisfied with the item purchased in our antsartstudio shop, our policy allows you to request a return within 14 days. If 14 days have passed since purchase, unfortunately we cannot offer you a refund or exchange.

To be entitled to a return, your item must be unused and in the same condition in which you received it and must also be sent back in the original packaging.

The return costs are charged to the customer except in the event that an item is already damaged or does not correspond to the one ordered.To proceed with the return of the purchased item, we ask you to follow the following procedure:

- the customer proceeds with the return request;

- the customer receives an "acknowledgment of acceptance accepted" from us;

- the customer prepares the item in the original box;

- the package is picked up by our courier on the date indicated in the email that will be sent to the customer together with the waybill for the return to be attached to the package;

- The refund is made through a payment solution acquired by the customer at the time of the order, once the item has been received and having checked that it is intact.

There are some situations where refunds are not granted:

- obvious signs of use;

- non-original product conditions, damage or missing parts for reasons not due to our error or courier;

- any item returned over 14 days after delivery.

Refunds

Once we have received and inspected the return, we will send you an email to inform you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If the refund is approved it will be executed and a credit will be automatically applied to the original credit card or payment method within a certain period of time.

Late or missing refunds

If you haven't received a refund yet, check your bank account again. So contact the bank and credit card company, it may take some time for the refund to be officially published. If you have already done all this and you have not yet received the refund, please contact us at antonio.sarangelo1@gmail.com

Exchanges

We replace items only if they are defective or damaged with shipping costs charged to us.

To return the product, it must be sent to: ANTSART di Sarangelo Antonio - Corso Giacomo Matteotti 2 - Albano di Lucania (PZ) 85010 – Italy

You will be responsible for paying the shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Tell us your willingness to return the article by writing to antonio.sarangelo1@gmail.com

Refunds for items arrived broken

We are very specialized in packaging and it is our care to ensure that each item arrives intact, but sometimes it can happen to receive a damaged item, since it is ceramic and therefore delicate products. If you happened to receive a damaged item, don't worry, because our policy includes insurance with the replacement of broken items. To proceed with the request for replacement of the damaged item, we ask you to follow the following procedure:

- the customer proceeds with the request to replace the item;

- the customer must send us pictures of the broken article and the damaged packaging that we will need to open a file with our courier;

- we will proceed with the replacement of the item by sending it back.

If you have received a damaged item, please let us know by writing to antonio.sarangelo1@gmail.com.